Policies
At Divine Body & Beyond, our goal is to provide every client with a peaceful, professional, therapeutic, and personalized wellness experience. These policies help us protect your appointment time, maintain a relaxing environment, and provide the highest level of service to every guest.
By booking an appointment, you acknowledge and agree to the policies below.
1. Appointments & Booking
Appointments are required before arrival. Divine Body & Beyond does not accept clients based on walk-in availability or hold appointment times without a completed booking.
To secure an appointment:
The appointment must be fully booked through our scheduling system or directly confirmed by Divine Body & Beyond.
A valid credit/debit card must be kept on file at the time of booking.
Providing your contact information, requesting a time, or discussing an appointment does not guarantee or reserve that time.
Appointment times are available on a first-come, first-served basis until the booking is completed.
Walk-ins are welcome to inquire about availability, but service is not guaranteed without a confirmed appointment.
Your appointment time is reserved exclusively for you once the booking has been completed.
3. Card on File & Appointment Protection
A valid card on file is required to secure appointments and protect reserved treatment time.
The card on file may be used in accordance with our cancellation, late-arrival, and no-show policies.
By providing a card during the booking process, you authorize Divine Body & Beyond to charge applicable fees when the terms of these policies are met.
No card on file = no confirmed appointment.
We appreciate your understanding that reserved appointment times represent dedicated time that cannot always be offered to another client on short notice.
Your appointment time is reserved specifically for you. Please arrive on time and ready for your scheduled service.
4. Cancellation & Rescheduling Policy
We understand that unexpected situations happen. We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Cancellations or rescheduling with at least 24 hours’ notice may be made without a cancellation fee.
Cancellations made with less than 24 hours’ notice may be subject to a $50 late-cancellation fee.
Repeated late cancellations may require a deposit or full payment before future appointments can be scheduled.
Your appointment time represents reserved time that cannot always be offered to another client on short notice.
5. Late Arrivals
We value your time and ours.
If you arrive late, your service may need to be shortened in order to respect the next client’s appointment. The full scheduled service price will still apply.
More than 15 minutes late: We may need to consider the appointment a late cancellation or reschedule, depending on the circumstances and availability.
Please contact us as soon as possible if you know you will be late.
6. No-Show Policy
A no-show is an appointment that is missed without prior communication.
No-shows are subject to 100% of the scheduled service price, charged the same day whenever payment information is available.
Clients with repeated no-shows may be required to prepay future appointments.
7. Deposits & Prepaid Services
Certain appointments, packages, promotions, or specialty services may require a deposit.
Deposits may be applied toward the scheduled service when the appointment is honored according to our cancellation policy.
Deposits are generally non-refundable when an appointment is cancelled late or missed.
8. Payments
Payment is due at the time of service unless otherwise arranged.
We accept the payment methods displayed by Divine Body & Beyond at the time of booking or service.
Promotional pricing, discounts, memberships, and package pricing cannot be combined unless specifically stated.
9. Packages & Memberships
Packages and memberships are designed for the individual who purchases them and are subject to their specific terms.
Unless otherwise stated:
Packages and memberships are non-transferable.
Promotional pricing cannot be combined with other offers.
Membership benefits are subject to the membership terms in effect at the time of purchase.
Missed membership services and rollover benefits are subject to the applicable membership policy.
Package or membership appointments remain subject to our cancellation and no-show policies.
Please ask about the specific terms of your package or membership before purchasing.
10. Gift Certificates
Gift certificates are intended for the person named or designated at purchase and may not be exchanged for cash unless required by applicable law.
Gift certificates should be presented or identified at the time of redemption.
Lost or stolen gift certificates may not be replaceable.
11. Health & Client Responsibility
Your safety is extremely important to us.
Before your service, please inform your therapist of any relevant health information, medications, injuries, recent procedures, surgeries, allergies, skin conditions, pregnancy, or other circumstances that may affect your treatment.
You are responsible for providing accurate and complete information.
Some services may need to be modified, postponed, or declined when a condition may make treatment inappropriate or unsafe.
Massage and wellness services are not a substitute for medical diagnosis or treatment.
If you have a medical condition or have recently undergone a medical or cosmetic procedure, please obtain appropriate clearance from your healthcare provider when necessary.
12. Right to Modify or Refuse Service
For the safety and well-being of both the client and therapist, Divine Body & Beyond reserves the right to modify, postpone, or refuse a service when appropriate.
Services may be refused or terminated for inappropriate, unsafe, abusive, threatening, or disrespectful behavior.
No sexual services are offered or tolerated.
Any inappropriate behavior will result in immediate termination of the session, and the client may still be responsible for the scheduled service fee.
13. Professional Boundaries
Divine Body & Beyond maintains a strictly professional therapeutic environment.
Massage and body treatments are performed using appropriate professional draping and treatment protocols.
Clients are expected to respect professional boundaries and communicate respectfully with their therapist throughout the appointment.
If you are uncomfortable at any point during your service, please communicate with your therapist so adjustments can be made whenever possible.
14. Personal Belongings
Please keep valuable personal belongings with you or stored securely.
Divine Body & Beyond is not responsible for lost, stolen, or misplaced personal items.
15. Children & Additional Guests
Our treatment environment is designed to provide peace, privacy, and relaxation.
Unless previously approved, children and additional guests should not accompany clients into treatment areas.
If you require an accommodation, please contact us before your appointment.
16. Cell Phones & Quiet Environment
To preserve a peaceful spa experience, we kindly ask clients to silence phones and keep conversations at a respectful volume.
If you need to take an important call, please let your therapist know.
17. Mobile Services (Post lipo surgery clients only)
For mobile appointments, the client is responsible for providing a safe, clean, and appropriate space for treatment.
Travel fees may apply depending on distance from our service area.
If conditions at the location are unsafe or unsuitable for treatment, Divine Body & Beyond reserves the right to modify or cancel the appointment.
18. Promotions & Special Offers
Promotions are available only during the dates and under the conditions specified in the individual offer.
Unless specifically stated:
Promotions cannot be combined.
Promotional services cannot be exchanged for cash.
Promotional pricing applies only to eligible appointments.
Availability is limited.
Please confirm the terms of a promotion before booking.
19. Refund Policy
Services that have already been performed are generally non-refundable.
If you have a concern about your service, please contact us as soon as possible so we can discuss the situation and determine an appropriate resolution.
Retail product returns or exchanges are subject to the individual product and purchase conditions.
20. Communication & Appointment Reminders
By providing your phone number or email address, you authorize Divine Body & Beyond to use that information for appointment-related communication, including confirmations, reminders, scheduling updates, and other service-related messages.
Marketing communications may be subject to separate consent and applicable communication preferences.
21. Respect for Our Space
We are committed to creating a welcoming environment for every client.
We ask all guests to treat our therapists, staff, other clients, and property with respect.
Harassment, discrimination, threats, intimidation, inappropriate conduct, or abusive communication will not be tolerated.
22. Policy Acknowledgment
By scheduling an appointment with Divine Body & Beyond, you acknowledge that you have had the opportunity to review these policies and agree to comply with them.
Policies may be updated from time to time. The policies applicable to your appointment are those in effect at the time of booking, unless otherwise communicated.
Thank you for trusting Divine Body & Beyond with your wellness journey.
Your time matters. Your wellness matters. Your experience matters.
Divine Body & Beyond LLC
Round Rock, Texas
Therapeutic Massage • Body Wellness • Recovery • Self-Care